Terms and Conditions

Effective date: September 30, 2026

These terms apply to your use of midtownplumbingco.com and to service you request from Midtown Plumbing Company (“Midtown Plumbing,” “we,” “us,” or “our”), 3800 Market St B, Ventura, CA 93003, CSLB License #1126558. By using this website or booking service, you agree to these terms. A signed written contract or estimate for a specific job controls over these terms where the two conflict.

 

Website Use

You agree to use this website for lawful purposes only. You agree not to:

• Submit false information, spam, or fake service requests
• Copy, scrape, or republish site content, photos, or design without written permission
• Attempt to access restricted areas of the site, disrupt the site, or upload malicious code

We block users who violate these rules.

 

Website Content

Articles, cost guides, and FAQs on this site are general information about plumbing and underground work in Ventura County. They do not replace an on-site inspection. Every property, pipe material, soil condition, and code requirement differs, so the price and scope for your job come from a site assessment and written estimate. Prices published on this site are ranges and change with materials, labor, and permit costs.

All text, photos, logos, and graphics on this site belong to Midtown Plumbing Company or our licensors and are protected by copyright and trademark law.

 

Service Requests and Scheduling

Submitting a form, calling, or texting starts a service request. A request becomes a booked appointment once we confirm a date and time with you. Scheduled times are service windows. Traffic, emergencies, weather, and job-site conditions shift arrival times, and we contact you if your window changes. We are available 24 hours a day, 7 days a week, and after-hours, weekend, and holiday calls carry emergency rates.

Please give at least 24 hours notice to cancel or reschedule. Cancellations after our crew is on the way are subject to the service call fee.

 

Estimates, Pricing, and Payment

• Our minimum service call fee is $175. This fee covers the trip and initial diagnosis.
• We provide a written estimate before starting work beyond the initial diagnosis. Work starts after you approve the estimate.
• Hidden conditions change the scope of a job. Examples include a collapsed line found mid-repair, unmarked utilities, rock or debris in a bore path, or code violations in existing plumbing. When we find a hidden condition, we stop, explain the issue, and get your approval on a written change order before continuing.
• Payment is due on completion unless a written agreement sets other terms. Commercial, HOA, and property management accounts follow the payment terms in their service agreement.
• Unpaid balances past 30 days are subject to collection. California law gives licensed contractors mechanics lien rights on property where they performed work.

 

Your Responsibilities as the Customer

• Confirm you own the property or have authority to approve work there, such as an HOA board or property manager approval
• Give our crew safe access to the work area, water shutoffs, cleanouts, and utility areas
• Tell us about known problems, past repairs, private underground lines, sprinkler systems, and buried features in the work area
• Secure pets and move vehicles and personal items away from the work area

 

Underground, Boring, and Excavation Work

Before we dig, bore, or run hydro excavation, we request utility locates through USA North 811 as California law requires. USA North 811 marks public utility lines only. Private lines, such as irrigation, landscape lighting, private water and sewer laterals, and low-voltage wiring, are not marked unless the owner provides locations or a private locate service marks them. We are not responsible for damage to unmarked private lines the customer did not disclose.

Our boring work uses pneumatic boring. Surface restoration covers backfill and compaction of our access pits. Replacement of concrete, asphalt, pavers, landscaping, and irrigation is included only when the written estimate lists the item.

 

Permits and Code Compliance

We pull required permits for work within our scope and schedule inspections with the local building department. Permit fees appear on your estimate. Inspection timing depends on the city or county and sits outside our control.

 

Warranty

Warranty terms for labor and materials appear on your written estimate or invoice. Manufacturer warranties on water heaters, fixtures, and equipment pass through to you under each manufacturer’s terms. Our warranty does not cover damage from misuse, freezing, roots, ground movement, work by others, or items the customer supplied.

 

Contractor License Notice

Midtown Plumbing Company holds California Contractors State License Board License #1126558. Contractors are required by law to be licensed and regulated by the Contractors State License Board, which has jurisdiction to investigate complaints against contractors if a complaint regarding a patent act or omission is filed within four years of the date of the alleged violation. A complaint regarding a latent act or omission pertaining to structural defects must be filed within 10 years of the date of the alleged violation. Any questions concerning a contractor may be referred to the Registrar, Contractors State License Board, P.O. Box 26000, Sacramento, CA 95826, 1-800-321-CSLB (2752), www.cslb.ca.gov.

 

Text Messaging Terms

By giving us your mobile number and opting in, you agree to receive text messages from Midtown Plumbing Company about appointments, estimates, job updates, invoices, and review requests. Consent is not a condition of purchase. Message frequency varies. Message and data rates apply. Reply STOP to cancel. Reply HELP for help, or call (805) 765-3995. Carriers are not liable for delayed or undelivered messages. See our Privacy Policy for how we handle your mobile number.

 

Reviews and Feedback

When you submit a review or testimonial, you allow us to display the review, your first name, and your city on our website, Google Business Profile, and marketing materials. We do not edit review content beyond removing personal contact details.

 

Third-Party Links and Tools

Our site links to and embeds third-party services, including Google Maps, review platforms, and certification bodies. We do not control and are not responsible for their content or practices.

 

Disclaimer and Limitation of Liability

This website and its content are provided “as is” without warranties of any kind. To the fullest extent California law allows, Midtown Plumbing Company is not liable for indirect, incidental, or consequential damages arising from your use of this website. Our liability for any service claim is limited to the amount you paid for the service at issue, except where California law does not allow this limit, such as claims for gross negligence or willful misconduct.

 

Indemnification

You agree to hold Midtown Plumbing Company harmless from claims arising from your misuse of this website or your violation of these terms.

 

Governing Law and Disputes

California law governs these terms. If a dispute comes up, contact us first at (805) 765-3995 and we will work to resolve the issue directly. Any legal action goes to the state courts located in Ventura County, California.

 

Changes to These Terms

We update these terms when our services or the law change. We post the new version on this page with a new effective date.

 

Contact Us

Midtown Plumbing Company

3800 Market St B, Ventura, CA 93003

Phone: (805) 765-3995

Email: midtownplumbingspecialist@gmail.com

CSLB License #1126558