Privacy Policy
Effective date: September 30, 2026
Midtown Plumbing Company (“Midtown Plumbing,” “we,” “us,” or “our”) runs midtownplumbingco.com and provides plumbing, underground utility, and hydro excavation services across Ventura County, California. This policy explains what information we collect, how we use the information, who receives the information, and the choices you have. By using this website or contacting us, you agree to this policy.
Business details: Midtown Plumbing Company, 3800 Market St B, Ventura, CA 93003. Phone: (805) 765-3995. Email: midtownplumbingspecialist@gmail.com. CSLB License #1126558.
Information We Collect
Information You Give Us
When you call, text, email, fill out a form, or book service, you give us information such as:
- Your name, phone number, email address, and service address
- Property details, such as property type, HOA or management company name, and gate or access instructions
- A description of the plumbing or underground problem, plus any photos or videos you send
- Billing details needed to invoice and collect payment
- Reviews and feedback you submit
We do not store full credit card numbers on this website. Card payments go through a third-party payment processor under the processor’s own privacy terms.
Information Collected Automatically
When you visit midtownplumbingco.com, our site and service providers collect technical data, including your IP address, browser type, device type, pages visited, time on page, referring website, and approximate location based on IP address. We collect this data through cookies, pixels, and similar tools.
Information From Job Sites
During service, our crew takes photos, camera inspection video, and notes on the condition of pipes, lines, and the work area. We use these records to diagnose the problem, document the work, support warranty claims, and meet permit requirements.
How We Use Your Information
- Respond to your calls, texts, emails, and form submissions
- Schedule, dispatch, and complete service at your property
- Prepare estimates, invoices, and payment receipts
- Pull permits and coordinate utility locates with USA North 811 when a job requires excavation or boring
- Send appointment confirmations, reminders, job updates, and review requests
- Answer warranty questions and follow up on completed work
- Measure website traffic and improve our site and services
- Protect our website from spam, fraud, and security threats
- Meet legal, tax, licensing, and insurance obligations
Text Messaging (SMS)
If you give us your mobile number and agree to receive texts, we send messages about appointments, estimates, job updates, invoices, and review requests. Message frequency varies. Message and data rates apply. Reply STOP to opt out at any time. Reply HELP for help, or call (805) 765-3995.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are excluded from every category of sharing described in this policy, and we will not share this information with any third party. We share mobile numbers only with the messaging platform and carriers we use to deliver texts you agreed to receive.
Cookies and Tracking Tools
Our website uses these tools:
- Google Analytics and Google Tag Manager measure visits, page views, and traffic sources. Google’s privacy policy is at policies.google.com/privacy. You can opt out with the Google Analytics Opt-out Browser Add-on at tools.google.com/dlpage/gaoptout.
- Google Maps displays our location. Google collects data when the map loads.
- Review widget displays customer reviews from a third-party reputation platform.
- Security tools log IP addresses and request data to block spam, bots, and attacks.
- Cookie consent banner records your cookie choices. You can accept, reject, or customize non-essential cookies, and change your choice any time with the consent button on the site.
You can also block or delete cookies in your browser settings. Some site features will not work correctly with cookies blocked.
Do Not Track: Browsers send Do Not Track signals in different ways, and no industry standard exists for responding to them. Our site does not change its behavior in response to Do Not Track signals. Our cookie banner lets you reject non-essential cookies instead.
How We Share Information
We do not sell your personal information. We do not share your personal information for cross-context behavioral advertising. We share information only in these cases:
- Service providers who help us run the business, such as scheduling and customer communication software, payment processors, email and phone providers, website hosting, and analytics. These providers use your information only to perform services for us.
- Property managers, HOA boards, and general contractors when they request or manage the work at your property, limited to job details, scheduling, and invoicing for that job.
- Permitting agencies and USA North 811 when a job requires permits or utility locates.
- Insurers and legal advisors when needed for a claim, dispute, or professional advice.
- Law enforcement or government agencies when the law requires disclosure, or to protect the safety of our customers, crew, or the public.
- A buyer or successor if Midtown Plumbing sells or transfers the business, subject to this policy.
How Long We Keep Information
We keep customer and job records, including photos, invoices, and permit documents, for as long as we need them for warranty support, tax and licensing requirements, and legal claims. California contractors face claims for construction defects years after a job closes, so we keep job records for at least 10 years. We delete website form submissions not tied to a job after 3 years.
How We Protect Information
We use password-protected business systems, restricted staff access, encrypted website connections (HTTPS), and website security monitoring. No system is 100 percent secure. If we learn of a breach affecting your personal information, we will notify you as California law requires.
Your California Privacy Rights
If you live in California, you have rights under California law, including the California Online Privacy Protection Act and California’s Shine the Light law (Civil Code Section 1798.83). You can ask us:
- What personal information we hold about you
- To correct inaccurate personal information
- To delete your personal information, subject to records we must keep by law
- Whether we disclosed personal information to third parties for their direct marketing purposes in the prior calendar year. We do not make these disclosures.
To make a request, email midtownplumbingspecialist@gmail.com or call (805) 765-3995. We verify your identity before acting on a request and respond within 45 days. We will not treat you differently for making a request.
Children’s Privacy
Our website and services are for adults and businesses. We do not knowingly collect personal information from children under 16. If you believe a child sent us personal information, contact us and we will delete the information.
Third-Party Links
Our site links to other websites, such as Google, review platforms, and industry certification bodies. We do not control those sites. Read their privacy policies before sharing information with them.
Changes to This Policy
We update this policy when our practices or the law change. We post the new version on this page with a new effective date. Continued use of our website or services after an update means you accept the updated policy.
Contact Us
Questions about this policy or your information:
Midtown Plumbing Company
3800 Market St B, Ventura, CA 93003
Phone: (805) 765-3995
Email: midtownplumbingspecialist@gmail.com